Support
Support for existing clients
Something broken, something odd, or a small change you need. Mail support@selvadigital.eu and it lands with the person who built it.
What counts as urgent
- The site is down, or shows an error to visitors
- Forms are not arriving, so enquiries are being lost
- Email from your domain stopped sending or is landing in spam
- Anything that looks like a security problem: strange logins, unexpected changes, a warning from your browser
For those four, call +34 972 82 72 27 as well as mailing. Anything else is handled in order within one working day.
When we answer
Monday to Friday, 9:00 to 17:00 (Madrid time). Outside those hours nothing is lost, it just waits until the morning.
Everything else
- Text and image changes, new pages, new team members
- A price change or a new opening time
- Questions about your monthly invoice or what it covers
- New work: a shop, an integration, a second language. That gets its own fixed price.
The status of your setup
Every client gets the one-screen overview of what is live and when we last touched it. Ask and we send it; it moves into a client portal once that is ready.
Not a client yet?
The free 30-minute call is the way in. You leave with a one-page map and a fixed price.